Terms of Service
By booking with The Motor Spa you must agree to our terms of service. If you have any queries regarding these please get in touch.
Our terms of service can be found below or at our premises, where a paper copy can be read through.
VALETING & DETAILING PAYMENTS
All payments for any valeting, detailing or paint repair work must be made in full to The Motor Spa limited within 24hours of invoice. Failure to comply will result in a 5% PER DAY late payment charge.
Failure to make payment of invoice & late payment charges within 28 days will result in legal action.
SMART PAINT REPAIRS & WHEEL REFURBISHMENTS
We use a process called ‘SMART’ repairs, this process enables us to carry out small to medium repairs to vehicle damage, such as bumper scuffs, light panel damage and paint imperfections in a localised area.
This avoids painting entire panels like would be required in a bodyshop, thus giving a much more budget friendly approach to a bodyshop.
Visually - 90-95% improvement to the damaged area, if you require 100% paint repair then please seek bodyshop advise.
Colour Match - All paint is mixed off site in an independent factory, we use the manufacture supplied paint code to order paints in. A vehicles paint code is traditionally in a door jamb or boot floor.
We always advise paint match will be around 95%. 100% paint match will be aimed for but never guaranteed due to the vehicle itself, I.e weathering of panels, previous paint repairs and slight differences in factory paints.
If you desire a 100% paint match to a specific area we request removal of a part, I.e filler cap or wing mirror cover, which will then be sent off and scanned and the paint mixed to that exact shade. With this process we must order in a MINIMUM of 500ml paint, should this be desired an additional £50+ VAT is payable.
Alloy wheel paints are subject to inspection, more often than not these do not have a paint code or paint ID number.
Alloy wheel refurbishment is subject to an inspection, some diamond cut wheels are unable to be refurbished dependant on the thickness of metal is left on the wheel face. If a re-cut is possible you must be aware that a slight change in shape and/or edge is possible for hard edges of wheels. This can include, but is not limited to, hard edges being slightly more rounded, recesses in the alloys being larger or smaller, a more refined finish to the refurbished wheel against a used wheel. Deeper damage and/or heavy corrosion on the face of a diamond cut alloy wheel can sometimes still be refurbished, however this would increase the amount of metal the diamond cut lathe removes, giving a lesser chance of a future refurbishment.
Wheel refurbishment is just that, it is not a new wheel - occasionally "used" alloys will never look 100% perfect after its refurbishment. We ask all customers to appreciate the work done and the high quality finish that the wheels are at a small fraction of the price that a new wheel would be.
The Motor Spa limited will always endeavour to refurbish the customer’s wheels to provide the best possible finish. After the wheels are inspected and stripped of its old coating, if found to be in a “very bad condition” (in some cases this may mean the wheels are unsuitable for refurbishment) the customer will be informed of any additional charge before work commences and also of any additional time this may incur. We reserve the right to terminate work on wheels that are excessively damaged or corroded.
Very bad' condition is specified as:
• Badly corroded
• Deep damage
• Poor wheel casting
• Damage around the fixing holes - caused by previous improper stud removal
• Previous service or repairs
• Cracked/split/bent
• High Gloss Finishes
Please be aware that certain high gloss finishes, such as ‘Power Silver’ or ‘Gloss Black’ etc, show blemishes more readily. We cannot guarantee a ‘perfect’ finish, but we do guarantee to improve the look of your wheels.
Buckle repairs - All welding & straightening work is undertaken at the owners own risk. Whilst we will not do any repairs that we believe to be unsafe, the responsibility is ultimately that of the customer. Cracks and bends to the face of the wheel can be re un-repairable in certain circumstances. As much as we endeavour to repair every wheel, cracks on the spokes of the wheel are deemed un-safe to fix as its part of the supporting structure of the wheel and we will refuse to weld these particular cracks. The Motor Spa limited do not offer any warranty on weld repairs.
While every care is taken when straightening a wheel, a crack can often occur during the process. If this happens you will also be charged for a weld repair. If the wheel becomes beyond repair during the process it is not the responsibility of The Motor Spa to replace the wheel.
Aftercare - Avoid contact with chemicals for between 6-10 weeks after the repaired area(s) and/or wheel(s) Chemicals include, but not limited to, acidic based cleaners & solvent based cleaners. If in doubt about aftercare please contact us.
Avoid any paint/wheel protection protection for around 8-12 weeks after the repair(s), protection includes, but not limited to, carnauba waxes & ceramic coatings. Failure to comply to this could invalidate guarantees.
COLLECTION OF ITEMS AND/OR VEHICLES:
The Motor Spa will not hold any items and/or vehicles after the date they are finished with*. It is the customers responsibility to collect their items and/or vehicles the day we have made contact with them.
Failure to collect will result in a £20+ VAT PER DAY storage charge until collected. We reserve the rights to then hold items and/or vehicles until the bill is settled.
*unless already agreed a different collection date.
We request that the owner of any vehicle(s) we carry works out on are who collect the vehicle once the works are complete - this is to ensure the vehicle owner can inspect and is satisfied before leaving the premises. We request any issues or queries the owner may have are made clear before the vehicle is driven away so that we can rectify any issues. If the vehicle(s) are collected by a third party we will accept no responsibility for any issues.
Payment & Warranty
At completion of vehicle we will request you inspect the damages area(s) to ensure you are happy with the work carried out. Assuming you are then happy with the repair payment must be made via card or bank transfer.
If you are unhappy with any aspect of the repair a complaint must be raised immediately and we will discuss what you require.
All our repairs are backed by our warranty and we will guarantee our work with 1 years warranty from the date of the works carried out. Warranty covers cracking, blistering or flaking.
If you feel there is an issue with the paintwork we will arrange an inspection of the vehicle and should we agree the issue is caused by our method or a materials problem we will rectify at no cost to the customer.
Warranty does NOT cover 3rd party actions, which includes, but not limited too, malicious damage, damage caused by incorrect cleaning methods/chemicals or damaging your vehicle again in the same area.
CANCELLATIONS
We require a minimum of 7 working days notice to amend your appointment.
Less than 7 working days notice will result in the following charges:
Between 7 and 3 working days a flat rate of £35+ VAT cancellation charge.
Less than 48 hours - 50% of your booking fee
Non arrivals - full payment for your booking must be made.
DEPOSITS / PART PAYMENTS
All services over the value of £150 must pay a non refundable deposit of 20%* to secure the booking slot. Upon the time of booking an invoice will be sent via email or text, this deposit can then be paid via BACS, cash or card.
All deposits are ‘part payment’ so the amount paid is deducted off the total bill.
Deposits are non refundable, however if a booking amendment is required the deposit can still be allocated to the amended booking date.
If the appointment is cancelled by yourself the deposit will not be refundable. If the cancellation is made without the appropriate notice as stated in our CANCELLATIONS policy you are still required to pay the charge(s)
If the appointment is cancelled by us due to adverse weather or exceptional circumstances we will offer a deposit refund at your discretion.
*a higher deposit value can be paid at the discretion of the customer.
VEHICLE BROKERAGE
The Motor Spa limited only act as a broker to assist with vehicle sales.
A fee is charged of £120+ VAT for any vehicle when a buyer is found. Failure to pay this fee will result in action as found within our payment terms.
We accept no liability over DVLA documents or insurance documents.
All customers are obliged to ensure taxing and insurance policies are cancelled and/or retained once the vehicle is sold.
Monies from the sale of your vehicle will be paid directly from dealership to customer, not The Motor Spa limited.
OVERVIEW
This website is operated by The Motor Spa Limited. Throughout the site, the terms “we”, “us” and “our” refer to The Motor Spa Limited. The Motor Spa Limited offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
(a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information;(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.In no case shall The Motor Spa Limited, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless The Motor Spa Limited and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 2-18 Homestall, Buckingham, ENG, MK18 1XJ, United Kingdom.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at enquiries@themotorspabuckingham.co.uk
The Motor Spa are proud members of Lawgistics ‘Legal experts for the motor trade’ failure to comply with our terms of service may result in action from Lawgistics.